Merchant Refund

Credit card terminals (and online portals) are designed to accept credit card payments and issue refunds .

This creates an opportunity for a dishonest employee to issue fraudulent refunds to their own credit or debit card.

Making an unauthorized credit card refund is a common embezzlement scheme that can be easily prevented.

Do this each month.

Examine your monthly Merchant Account Statement to look for “refunds”. 

These will be listed in a separate column or item(s) on your monthly merchant statement.

If you see refunds listed on the monthly statement. Print a report from your practice management software that shows the refunds posted to patient ledgers for the same month.

Check each credit card refund; the dates and amounts to make sure each one is legitimate.

For a more detailed explanation about “refunds” read these posts:

Patient Refunds – Are you doing it right?

Virtual Card Payments are BAD for Dentists