How Conversational AI Simplifies Dental Insurance Verification
Here’s a little exercise for anyone who runs or works in a dental office.
Pause and take a moment to ask yourself what the most frustrating, tedious, mindless aspect of dental insurance verification might be…
Did you choose waiting on hold with insurers?
If so, you’re just like the vast majority of dentists and dental billers.
But phone calls with insurers are more than an annoyance. It’s not uncommon for dental staff to wait up to an hour on hold per call with insurers. Now try estimating how many calls per year your staff makes to insurers. When all that time adds up, waiting around on the phone costs your practice an enormous amount of time and money.
To speed up the process for your practice, you have a few options at your disposal. You could hire more staff for the billing team. That means your practice can place more calls per hour, but it’s more expensive, and not that much faster.
Or, if you don’t want to spend more on the problem, you could encourage greater specialization within your billing team. One or two employees could become the insurance-callers, dedicating most of their time to waiting on hold while the rest of your staff focuses on other work. The insurance specialists would learn how to handle this type of call faster with experience, and it might make the whole process more efficient. But only marginally so, and it doesn’t sound like the most engaging work for the unlucky specialists…
If you really wanted to maximize your calls per hour, you might take a play out of political campaigners’ playbooks, having everyone in your office wait on hold on two phones at once, slugging coffees while they try to appear attentive to in-person patients. As ridiculous and overworked as this example sounds, its results are actually nowhere near what modern technology is capable of these days.
Enter artificial intelligence.
At its current stage, used in Large Language Models (LLMs) like ChatGPT, AI has the power to sift through data, make connections, and converse quite intelligently. This type of artificial intelligence, known as conversational AI, is being applied in virtually every tech-intensive industry as a way of automating mindless tasks and freeing up human employees to do the critical thinking required for more complicated (and interesting) work.
Which means, you guessed it, AI can automate those time-wasting calls to insurers. Why should humans have to trudge through the muck of robotic, emotionless conversations that aim only to obtain information that could all be recorded as text? Well, we don’t. SuperDial, a new service Conversational AI company SuperBill, does that for you. SuperDial harnesses the power of AI to optimize your dental insurance verification process with little to no effort on your part. It’s like having your own virtual dental office assistant, if that assistant could handle thousands of calls in parallel while still sounding human…
You simply build your call script with one of SuperBill’s customizable templates, and SuperDial will place your calls to insurers, moving through your script to exchange the necessary information with your patients’ insurance. You can place one or ten thousand calls at a time. It doesn’t matter. The technology handles as many calls as you want, all at once. With AI on your dental billing team, the possibilities are pretty much endless.
Once the script has been run, you can view the results of your calls in SuperBill’s online portal, or, simply download them as a CSV. Meaning, all the relevant information ends up in one organized sheet, so no one has to take notes on the calls. SuperDial can also integrate with your EHR to make the process even more seamless.
And why stop at dental insurance verification? SuperDial can automate just about any outbound call. Some other aspects of the dental billing process SuperBill’s clients like to automate are:
- claim follow-ups
- provider status updates
- credentialing and enrollment
- and so much more.
With SuperDial’s interactive script builder, you create custom scripts that fit any payer or provider call. If you can dream it, we can dial it.
As many calls as you want, in an instant? Organized results without back-and-forth email threads? Save time and money and free up your staff to focus on higher level tasks? No more waiting on hold? It’s practically a no-brainer.
Schedule a demo to see what SuperDial can do for your dental practice!
