Another in our series of Dental FraudBuster tips to help prevent fraud, waste, and abuse in your dental practice.

Remote Desktop” software allows you or others to connect to your computer from a remote location over an Internet connection.

This allows others to access to everything on your computer as though you were directly connected to it.

Names like GoToMyPC, LogMeIn, and TeamViewer are names synonymous with these applications.

Sadly, I have seen ALL THREE of these programs left active and “listening” at the same time on a single dental office server.  Wait! Wuh?!!

Remote desktop access is useful when you need to access your office computer from home.

And, it is a lifesaver for computer software and hardware vendors when supporting their products and services.  I use often in my line of work.

However, sometimes a remote connection to a dental practice is unintentionally “left on” after it is no longer needed. .

Other times, a well-intended (or a dishonest) employee will install remote desktop software without the employer’s consent or knowledge.

Check your computers!

Dentists and Practice Owners; check the network and computers in your office to determine which computers have remote access software installed. If you cannot do this yourself, then ask your IT company for help.

Check for unnecessary remote access software:

  • at least once a year
  • every time an administrative employee quits or is fired
  • whenever you switch or stop using:
    • IT companies
    • dental software
    • remote consulting services

Keep a list of all required remote software that is in in use. For each remote connection, determine if it is still required; and if not then uninstall or disable it.